Kashmir Stay ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at kashmirstay.in.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, submit reviews, or contact us, we collect:
- Name, email address, phone number
- User-generated content (reviews, ratings, comments)
- Communication records (support inquiries, feedback)
1.2 Automatically Collected Information
When you visit Kashmir Stay, we automatically collect:
- IP address, browser type, device information
- Pages viewed, time spent, clickstream data
- Cookies and similar tracking technologies
- Location data (approximate, based on IP address)
1.3 Information from Third Parties
If you log in via Google/Facebook, we receive your name, email, and profile photo from those platforms.
2. How We Use Your Information
We use collected information to:
- Provide and improve our directory services
- Personalize your experience on Kashmir Stay
- Display relevant business listings and recommendations
- Enable user reviews and ratings
- Communicate with you (support, updates, notifications)
- Analyze platform usage and improve functionality
- Detect and prevent fraud, abuse, or security threats
- Comply with legal obligations
3. Sharing Your Information
We share your information ONLY in the following circumstances:
3.1 With Listed Businesses (Limited)
When you contact a business via our platform, we may share your name and contact details with that specific business.
3.2 Public Information
Your reviews, ratings, and username are publicly visible to all users. Do not include sensitive personal information in reviews.
3.3 Service Providers
We share data with third-party service providers (hosting, analytics, email) who assist in operating Kashmir Stay. These providers are contractually bound to protect your data.
3.4 Legal Requirements
We may disclose information if required by law, court order, government request, or to protect our rights and safety.
3.5 Business Transfers
If Kashmir Stay is acquired or merged, your information may be transferred to the new entity.
We do NOT sell your personal information to third parties.
4. Cookies & Tracking Technologies
Kashmir Stay uses cookies to:
- Remember your preferences and login status
- Analyze site traffic and user behavior
- Deliver personalized content and ads
You can disable cookies in your browser settings, but this may limit platform functionality.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission (HTTPS/SSL)
- Secure password storage (hashed and salted)
- Regular security audits and updates
- Access controls limiting employee data access
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal information within 90 days, except where retention is required by law.
Reviews and ratings may be retained even after account deletion, but displayed anonymously.
7. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing emails
- Data Portability: Receive your data in a portable format
To exercise these rights, email us at privacy@kashmirstay.in
8. Children's Privacy
Kashmir Stay is not intended for users under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.
9. Third-Party Links
Kashmir Stay contains links to third-party websites (business sites, booking platforms). We are not responsible for the privacy practices of external sites. Review their privacy policies before sharing information.
10. International Data Transfers
Your information may be stored and processed in servers located outside your country. By using Kashmir Stay, you consent to the transfer of your data to India and other jurisdictions where we operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Kashmir Stay after changes constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related questions or concerns, contact:
Email: privacy@kashmirstay.in
Address: Kashmir Stay, Srinagar, Jammu & Kashmir, India