This Refund Policy applies specifically to paid business listing plans purchased by business owners on Kashmir Stay (Monthly and Annual plans, and Spotlight add-ons). It does not apply to any transaction between tourists and listed businesses — Kashmir Stay does not process, and is not a party to, those payments. See our Disclaimer for more on this distinction.
1. What This Policy Covers
| Payment type | Covered by this policy? |
|---|---|
| Business listing subscription (Monthly/Annual) | Yes |
| Spotlight / featured placement add-on | Yes |
| Payments to hotels, houseboats, or travel agencies | No — contact that business directly |
2. Refund Eligibility
✅ Eligible for a refund
- Your listing was rejected during our verification review and did not go live
- You were charged more than once for the same listing due to a technical/payment error
- You cancel within 48 hours of payment and your listing has not yet been approved/published
❌ Not eligible for a refund
- Your listing was approved and published, and you later changed your mind
- You're dissatisfied with the number of views, calls, or leads your listing received — we don't guarantee specific results
- You request a refund after the 48-hour window and your listing is already live
- Your listing was removed for violating our Terms of Service (fake information, prohibited content, etc.)
- Annual plan renewals that have already auto-processed — cancel before the renewal date to avoid this
3. How to Request a Refund
Email us at support@kashmirstay.in with your registered business name, payment reference/transaction ID, and the reason for your request. We aim to respond within 2-3 business days.
4. Refund Processing Time
Approved refunds are processed back to your original payment method via Razorpay, and typically take 5-10 business days to reflect, depending on your bank or payment provider.
5. Cancelling a Subscription
You can stop future renewals at any time by contacting us before your next billing date — this stops future charges but does not itself trigger a refund for the current active period unless it falls under the eligibility criteria above.
6. Changes to This Policy
Kashmir Stay may update this Refund Policy from time to time. Changes take effect immediately upon posting on this page.
7. Contact
Email: support@kashmirstay.in
For general inquiries, visit our Contact page.